Your invisible Concierge
What Is Invisible Service?
You are grown ups. You know what you’re doing. We trust you. That’s why we know that you’ll love our invisible service. That means no front desk. No onsite staff. We do you one better. We give you great service right at your fingertips. From automated coded check-in to in-room guidebooks and thermostats, and personalized pre-arrival surveys, you will have everything you need before you show up. Staff and service are never more than a phone call away to answer any questions or address any needs. Our 24 hour coffee room gives you access to good coffee, tea, a microwave and mini fridge. After your daily adventure, you will return to a clean room and made bed. Our invisible service combines the simplicity of Airbnb and the privacy of hotel stays into one.
48 hours prior to check-in, your room number and personalized entrance code will be emailed to you. You will also have received a survey asking if you’d like anything specific in your room, like extra linens, or craft Vermont beer. Have a request we didn’t think of? Call or email us!
You have your room number and access code. Get to your room! There will be no fuss with leaving the kids in the car to go check-in, no worry about late arrivals, no stress of having to find which pocket you left your credit card in. You can go straight to your room and your payment will be processed automatically with the card on file.
Forget about it. Just enjoy a cup of coffee and take off! Want late check-out? Let us know ahead of time in your pre-arrival survey. Decide you want it last minute? Give us a call or email!
ElIza + Justin
A Little More Info
Is there a front desk? How do I check-in?
Nope! We operate on “Invisible Service” and don’t have a front desk or conventional on-site concierge. Prior to your arrival, you will be provided with unique codes which will grant you access to your room. We do have a bar on the ground level with friendly bartenders, but they are there to make your drinks (really, really good ones), not to handle motel services. Please call the number provided in your room or ask the bartenders to help you get in touch with us!
What are your Bar hours?
Thursday - Sunday 5pm - late night (generally midnight - 2am)
** Bar patrons must park BEHIND the motel or on the street.
What is your cancellation policy?
- 20% non-refundable deposit is due upon booking
- Cancellation 10 or less days prior to check-in: 50% of entire reservation is forfeited
- Cancellation 5 or less days prior to check-in: 100% of entire reservation is forfeited
There are NO EXCEPTIONS to this policy. Bookings may not be transferred to a different date to avoid cancellation fees. You are subject to the same fees when canceling original dates and rescheduling your trip. Canceling due to weather is no exception.
Where do we park?
Lodging guests may park anywhere against the side of the motel or behind the motel. Parking is free but requires a parking pass. You can bring as many cars as you want. There will be a pile of parking passes in your room upon arrival. Just pop them onto your dashboard!
What time is Check-in?
Anytime after 3pm
What time is Check-out?
10am, unless a late check-out is arranged ahead of time for an additional fee.
What floor is my room on?
Rooms 1 through 5 are on the ground floor. Rooms 6 through 13 are on the second floor. We do not have elevators. Stairs MUST be used to access these rooms.
Do you allow pets?
Although we love pets, we do not allow them. Violators will be subject to a $500 fine.
Is breakfast Included?
We do not serve any breakfast, but we have a coffee room that is open 24/7 and gives you access to coffee, tea, a microwave and mini fridge.
How far is Main + Mountain from Okemo?
We are located right in the heart of downtown Ludlow, just one mile from the first chairlift.
Can I walk to town from M+M?
Why, yes! We are located on Main Street, so you can walk anywhere in town you’d like.
Does M+M have Wifi?
Of course people. We have high speed, free fiber optic wifi.